Is this nursery catalogue insensitive?

It appears that Plant Delights Nursery (PDN) as sparked a bit of controversy over their new catalog cover. So much so that Tony Avent who owns PDN, has had to remove comments from PDN's Facebook page. It appears it's upset some Penn State fans and others.  So many comments that Tony started a new Facebook page just for people to say (vent) what's on their minds. PDN and Tony Avent have created covers that have always been satirical, and controversial.

I post the cover here for you to see, and comment on. I have been at the center of controversy before, and it's not easy thing  listening to people say and do the darnedest things.  I guess it's the price we pay for allowing comments, and encouraging people to participate. It's OK to disagree and say what's on your mind, but before you do take a deep breath. Now, do you still want to say what you we're going to say? If so, OK. I think some people have let their emotions influence their better judgement.

So what do you think?

Why not heirloom fruits?

Spent Sunday pruning our Arkansas Black apple tree. It hadn't been pruned for a couple of years, so it was due. We planted it about 20 years ago when I worked at Gold Hill Nursery. It's an old variety from 19th century Arkansas. Apparently you can keep the apples for up to six months under the right conditions. That would have been an important attribute back in  the day when you didn't know when the next taste of fresh food might be after a long winter.

I brought home two new apples for the garden. The two varieties we are going to plant are antique varieties, "Cox Orange Pippin" and "Snow".  Apparently, Cox Orange Pippin  accounts for up to 50% of all dessert apples planted in The United Kingdom.  It was first planted in 1825 in Colnbrook in Buckinghamshire, England, by the retired brewer and horticulturist Richard Cox.  Wikipedia say's, "The flesh is very aromatic, yellow-white, fine-grained, crisp and very juicy. Cox's flavor is sprightly subacid, with hints of cherry and anise, becoming softer and milder with age. When ripe apples are shaken, the seeds make a rattling sound as they are only loosely held in the apple flesh. One of the best in quality of the English desert apples".

The other apple variety we are planting is "Snow". Snow was introduced to the US from Canada in 1739, but can trace it's heritage back to France and the 1600's. It "is delicious for eating out-of-hand.  Popular in the United States for more than 150 years. Deep crimson, tender, aromatic, juicy, sweet and tart, hardy and long-lived. Snow white flesh." Interestingly it is one of the few apples to reproduce true from seed.

Why don't we plant more of these antique varieties? Why do people come to the nursery asking for "Fuji" , "Pink Lady", or "Red Delicious"? I can go to the store or Apple Hill and pick up those varieties. We should look back to see what we might be missing in flavor and qualities of the forgotten fruit varieties. Did you also know the antique apples are also more healthful than modern hybrids? One of the benefits of heirloom apples is they help control blood sugar levels, which some have found contribute to obesity.

There can be issues growing these trees commercially in North America.  Certain non-fatal diseases  can make it harder to grow than some of the newer bred for disease resistance varieties. Never-the-less heirloom vegetables have many of the same issues when it comes to commercial growing. That doesn't mean the individual gardener cannot have success growing these delicious reminders of summers past.

This is not "social media"

Today Twitter announced that, "soon, small businesses based in the United States will have the chance to take their Twitter marketing efforts to a new level. Starting in late March, we will introduce a new advertising offering that makes it simple for companies of any size to grow their businesses using our Promoted Tweets and Promoted Accounts products."

Social media is about making connections with those who want to make connections. It about receiving permission from the viewer to interact. As soon as you force your way into someones Twitter feed you are no longer being social. We talked about this last year when I noticed a tree company whom I didn't follow, showing up in my feed.  If I had wanted to follow them, I would have "followed" them. "Promoted Tweets" are a companies way of saying, "you don't know who to follow, so we are going to elbow our way into your life."

Here is a great post titled, "Is Your Business Antisocial?". Brian Solis say's, "when we take a step back to examine many of the leading business examples in social media, it’s clear that many are in actuality, illustrations of traditional marketing masquerading as genuine engagement." Promoted Tweets are just more traditional advertising, not social media.

What will happen with Twitter when it's filled with promotions for stuff you never wanted to receive? Will another platform arise that offers users an "ad free" experience? I guess we will find out.

Be the trend!

My last post on "Up-cycling?" included some thoughtful comments. Of course I like to think those who read and comment here are "thoughtful people", so no surprise. I have never advocated following trends. It's fun to watch and be aware of trends, but by the time they are trendy it's often too late for you, or your business. Rather it's better to offer a remarkable product or service, and let the trends catch up to you.

Here is a post I did in February 2007 concerning "Gardening Trends".

"We in the garden center trade are under intense pressure by media and experts to follow trends. They say the way to success is to look at what the mass of people are doing. Selling organic products from your store is now trendy because everyone is into it. When you have Wal-mart selling organics, Scotts putting out a line of organics, and the media types all telling how organic they are you know it’s a trend.

I think the trend towards organics is great! As a business person we sell lots of organics and the more people are aware of them the better sales will be. Of course the list of places where you will be buying organics will be increasing so to stay ahead of the curve we in the garden business will do like we have always done. Offer a better product, packaged more thoughtfully, and backed with better information on how to use.

The problem with following trends is everybody else is doing it. To stay ahead as an independent small garden center you have to create the trends. The hard part of that is that its lonely creating trends, and most of the time you don’t know you are doing it. Sometimes you’re the first to notice the very beginnings of an upcoming trend and can ride the wave. Most of the time you’re just doing what makes sense to you but it takes awhile for the consumer and especially the industry to notice.

Garden centers selling organics is nothing new. John Dromgoole, owner of The Natural Gardener Nursery in Austin, TX has been involved with organic gardening for thirty years. He has been teaching and selling organics before it was trendy. You can hear him speak at the upcoming Independent Garden Center show in Chicago. He must think it’s great to have so much interest now in what he has been doing for so long. Still he must wonder why there is so much excitement in the garden center industry now. Where has everyone been? The time to have gotten involved with this and reaped the greater profits was years ago. Sure there is room for the organic market to grow but the competition is getting a lot tighter. Now that Scotts and Wal-mart has recognized the importance it’s going to be everywhere. We are about to be bombarded with an advertising campaign that will try to incorporate every eco-catch phrase possible. Organic, ecological, natural, eco-friendly, and earth friendly seem to be the most popular now. I think we’ll be "The Home of Eco-Friendly Gardening."

The secret to success as an independent is to not follow the money, but rather have the money follow you. If you follow the big money it leads to large corporations who leave nothing to chance and only move a certain direction when they are very certain of a result. By the time they are certain this trend will be profitable for them the real trend setters have already moved in a different direction. The real trend setters might not know the direction they are moving. An aversion to following trends will lead them to a niche that they might enjoy for awhile, before everyone else figures it out. Real change takes place on the fringes, not in the middle.

What’s the next trend going to be? I don’t know. Most likely it’s getting started by someone who is passionate about what they do and willing to buck the trends and set their own course. Following trends is safe but boring, bucking the trends and creating your own style is scary but ultimately more rewarding."

Up-cycling?

How are your up-cycling efforts going? Do you find much of your recycling efforts go towards down-cycling instead? Do you have any idea what either if those terms mean? Neither did I until yesterday. How many of us in the "green knowledge" fields do?

When often use terms that we're more appropriate to the past. Terms like "garden center", "nurseryman", or "recycling" are somewhat archaic. How many places that sell horticultural supplies are truly the "center" of most peoples gardening efforts anymore? 20 years ago there was only one place to buy horticultural supplies, the local garden center. Not today. The term "nurseryman" really doesn't describe what most people selling garden supplies in retail do these days.

I am wondering if semantics may be a larger impediment to the survival of the "local garden center"  than we think. Do the younger generations just entering into their love affair with greenery even know what we mean when we say, "garden center"? I don't know. It caught me, and a roomful of Sacramento "Master  Gardeners" (another outdated term?) by surprise when the term up-cycling was used last night.  None of us knew, until someone online looked it up for us.

Words are powerful symbols. Maybe it's time to be more imaginative, and update our terminology to reflect the world we live in today? I am not suggesting we rush into making any huge changes yet. We should however open our minds to the idea that how we describe ourselves  or our offerings, may not relate in tomorrows world.

Garden Centres Having Trouble in Britain?

Those of us in the garden center trades have been told for years that we needed to look to Great Britain for the future of  garden retail.  We we're told that the British, with their love of all things gardening somehow had unlocked the secrets to gardening retail.

All is not well with garden retail in Britain. In Garden Center Magazines,  "Reflections from across the pond" author Ian Baldwin say's, "British operators seem to have put gardening 'on hold...'" WHAT!?! The British nurseryman putting gardening on hold? Yes, it seems the British have the same issues we are dealing with here in many parts of North America. According to Ian, who visits Europe regularly as part of his consultation business, "many places had a tired look from the front of the 'Car Park.' Some outdoor sales areas had simply been allowed to go backwards without even a screen or fence to hide them. Only one or two centers had continued the creative standards of merchandising, POP (point of purchase) and even cleanliness in the plant areas that we took for granted in the past 20 years."

This is a profound change!  Nothing could stop the motivated British gardener from pursuing their craft, or so we believed. In addition The British have their own box stores. Ian say's, "many stores we saw on our yearly tours were no longer owned by the original family, having been acquired by small chains of investment companies or, in one case, by Tesco, the U.K.’s biggest retailer. "

In "Finding Mr. Flowerdew?"  written in 2006, I quoted Sir Roy Strong, historian and former longtime director of the Victoria and Albert Museum. Sir Roy said, "Gardening is one of the few things holding British society together". If that is the case it sounds like British society is going through much the same angst our own society is experiencing.

In October 2007 I wrote, "This can be a lonely profession".  I said, "we read the trade magazines, listen to the consultants, and go to the trade shows which only confuse us more. People only want flowers in color, they don’t want to garden themselves (DIFM), drop the Latin Names (we’re told the consumer just doesn't care), put a coffee shop in, basically just try to make gardening as work free and instant as possible. " Glad we didn't follow that advice.

In the same 2006 article mentioned above the nucleus for our current garden center groups was formulated. I said, "the solution is communication within the individual garden centers. I enjoy reading other nursery peoples experiences with these important subjects. Since we are generally separated by distance, the idea of talking to the 'competitor' changes to talking with a fellow nursery person. There seems to be a freer exchange of information and experiences."

The post continues, "I would like to hear from more of you in the trade. Many of us are like Teresa who says, 'This article has finally gotten me to step out of my silent reader status' and comment. I think many of us don’t speak up because we are afraid of rocking the boat. We’ll its time for the boat rocking to commence. We independents must speak up to the wholesale concerns that supply our plants, we need to speak up to the large retailers that continue to dumb down gardening and attempt to convince people that gardening is problem free (two year guarantee?)."

That was the catalyst to starting my LinkedIn group, "Garden Centers, Nurseries, and New Media", which as of today has over 2800 members (anyone with an interest in gardening businesses can join). Our Facebook Group, Independent Garden Centers and Nurseries has over 355 of the most forward thinking nursery people as members (you should be there!). Finally, our newest group, Retail Independent Garden Centers, Vendors, and Media now has 180 members. Did I mention we have members from across the pond now, too? In our interconnected world we are more alike, than different. We can all learn from each other.

The bar keeps getting raised

I think many independent garden centers are trying too hard to be "mini-box stores", carrying much of the same product mix. When you read something like this, or this, the writing is on the wall. Wouldn't it make more sense to carry brands that are not in the box stores, so as to set yourself apart? Now at Garden Rant we read, "this week, I was super-delighted to see the enormous rack of Burpee seeds in Lowe's.  And even more delighted to see that a big portion of those seeds are organic.  And pretty surprised at the incredibly low prices of even the organic seed--most stuff is under $2 a package. I bought lots." Soon you'll hear others saying, "I went to Home Depot and got those great "branded" nursery plants that are always so pricey at the indies. You have to check it out, the plants are in 'plain (unbranded)black cans', and they're cheaper". "Oh, and that cool Foxfarm Fertilizer that we we're told by the sale rep. would only be available in indies? It's at the Raleys Grocery Store chain now, cheaper."

This is the way it is! No time to be angry. Really, we have no one to blame but ourselves. We need to find a different path if we are going to stay viable businesses. There are places that are doing it, but for many time is running out. It's never to late to change. The time is now to re-create our business with this in mind. You don't own the "organic" market. Organics are showing up in the box stores, and people will eat it up. After all, isn't this what everyone was pushing for all along? Organics available to the masses? Who better to market the masses than the mass merchants? Organics are going mainstream, and if you built part of your business on organics, you just got huge competition.

The bar is being raised, daily. The markets we as independent garden centers built are being breached by the big boys. That's often how it happens. Who's next? And really, the mass of people don't care about us. They will head to the box stores, because the box stores have what they need in a convenient, clean environment. How do we not become the local bookstore? The local bookstore is  going under, just as people are reading more than ever. What do we do, before that happens to your local garden center? And that bar that  keeps getting raised? Why are we trying to jump over it? Let's find a different path, and bar to jump.

Giving up control

Headed to Denver and the ProGreen Expo today. I'm putting on a presentation titled, "Social  Media is the New Village Square, where do you fit in?" Lot's of gardening businesses are using social media while others are looking and wondering, "what's in it for me and my business"? Hopefully by the end of the presentation they will have a plan of action, and a realization of what social media is all about.

Today Seth Godin say's, "Horizontal marketing isn't a new idea". Vertical marketing is what you saw during halftime at The Super Bowl. Ads designed to appeal to the masses. Marketing that,  "starts at the top and involves running ads, sending out direct mail and pushing hype through the media. Your money, your plans, your control. It might not work, but generally the worst outcome is that you will be ignored and need to spend more money."

Horizontal marketing is the crux of what we are going to discussing at my workshop. As  Seth say's Vertical marketing, "means creating a remarkable product and story and setting it up to spread from person to person. It's out of your control, because all the interactions are by passionate outsiders, not paid agents."

The only way Horizontal marketing can work is if we first start with a fantastic product or service. Many believe that social marketing might be a way to drive business to a less than stellar product, or business. Social media has the power to amplify a message, not make a poor message better. Horizontal, or social media marketing involves fans willingly spreading the good news of your offerings.  Learning which tools will help do that is on tap for tomorrows talk.

The hardest part of horizontal marketing as Seth say's, is "giving up control". You no longer can control the message or the speed that the message is spread. That's in the hands of today's marketing department, your "fans"!

7 ways to show your cheapness this Valentines Day!

Boston.com posted an article titled, "7 Ways to Save on Flowers". (If you cannot access the article from the link, go here and click the top story)It seems The Boston Globe only knows independent florists as places to go and bicker about price. The only mention of independent florist is this. "Your local florist may also do business online at competitive prices. Read customers' online reviews and scour coupon sites such as retailmenot.com, couponshack.com and coupons.com for discounts. And don't fall for throw-ins like chocolates and stuffed animals - those just add extra costs and create the illusion of a deal." Kindness, it's just an illusion!

Well, where do I go to get a deal on flowers? The Globe knows. Costco and the local grocery store! This from the post, "Check grocery stores, whose floral departments may be bigger than you realized. For example, last year Costco was offering three dozen long-stemmed red roses in a vase with baby's breath online for $99.99, and the company's warehouse stores were selling a dozen long-stemmed roses for $14.99." Online ordering is mentioned twice in the article.

How about a little Valentine love for your local florist trying to compete against this kind of publicity? On top of it all Boston.com tells us, "Giving your loved one a single long-stemmed rose is a powerful statement of commitment. And you can put the $75 or so that you save toward dinner for two -- or another gift." Gee Boston.com, couldn't they save even  more money and take that $75 and spend it at the Costco food service court, instead of some overpriced restaurant? Paying $75 for a dinner for two is not an illusion!

Social Media Amplifies the Meow!

I'm mad, and I'm not going to take it! When you take on social media as part of your marketing efforts you are attempting to connect with your customers, and potential customers.  Once you make that social media connection people may respond to you, often  in way's you didn't expect.

Earl May Nursery & Garden Center is having a lesson in how social media works. As you may have read here yesterday Earl May Nursery recently banned cats from it premisses. The cat's which had been at the nursery for awhile performing the job of rodent control and customer greeters we're fired recently. The human employee who worked there complained and  started a campaign to get the cats back. He was then fired.

Now Earl May's Facebook Page has turned negative as customers, and maybe ex-customers vent. One commenter say's, "It's just plain wrong what you did to the employee who defended the cats. I will make sure all of my friends and family learn of this and never spend another dollar in your stores." Ouch!

This will be a great lesson for those of you involved in, or thinking about becoming involved in social media. Just remember, you social media efforts will reflect your companies ethos, good or bad. There might be good reasons why Earl May fired the cats, as one commenter at this blog points out. The problem is the damage was done. What's worse? Cats apparently have Facebook pages now, and they are not happy.  "The cats out of the bag", so to speak.

No Cats Allowed at The Earl May Nurseries

It seems the Earl May Nursery and Garden Center recently banned cats from it's stores. According to The WCF Courier "Steve and Ginny, it's fair to say, love their jobs. Each day they (the cats) greet customers out in the parking lot, escort them inside and are available to anyone. Each night, they rid the store of furry burglars --- mostly mice and chipmunks --- who try to steal the bird seed and corn. Both have been at their jobs longer than most of the other employees at Earl May Nursery and Garden Center in Cedar Falls --- especially Steve, who has been at the store for eight years."

Now it seems the employee who complained about the cats being fired has himself been fired! Again, according to The WCF Courier, "In speaking up for the two feline employees he worked with at Earl May Nursery and Garden Center, Rich Congdon hoped to keep them both on the job. Instead, his job might now be severed, too. The latter came after the Courier, and later several regional and national newspapers, ran his story last week after a corporate memo forbidding cats on store premises all but assured that cats Steve, 8, and Ginny, 4, would no longer be allowed to live and 'work' at the Cedar Falls store they've lived at for years." In addition according to the Courier, "Employees, not the company, pay for the cats' upkeep, and both regularly greet customers and rid the garden center of pests, Congdon told the Courier."

The story has now made it to The Chicago Tribune.  What do you think of this move by Earl May Nurseries?

New Media Matters

What was  learned from the Scotts Miracle-Gro, National Wildlife Federation fiasco? First, the bigger a non-profit gets the more likely they are to partner up with questionable allies. What was The NWF thinking? Partnering up with a company that had just admitted to poisoning  wild birds through tainted seed? The question for the NWF is, will they recover from this? Simply through association with Scotts, The NWF has called into questioning their entire vetting process.

The second lesson in this affair is profound for us in the gardening  trades.  The customer has more influence than ever before, and they are calling the shots. Not only are they calling the shots, but they have the means to spread their thoughts quicker than ever before. So quickly with the Scotts-NWF affair, it caught them off guard. What do you do as a garden retailer if a local garden writer with influence decides to start a boycott through social media of your Scotts Lawn Fertilizer and pre-emergent, and hence your store? How you respond will be spread through the community, for better or worse.

It use to be things we're done differently with "old media". Your store might advertise with the local paper, or radio station. Therefore that media might give you the benefit of the doubt before they published something negative about you. Give you the "heads up" so to speak, or not publish it at all. Of course advertising dollars are at play in new media also. Yet some are driven by passion, and not dollars. If they believe in something with enough passion, it may not matter whether you buy ad space with them, or not. It's a whole new world.

The answer? Run your business in a way that is true to you, and your customers values. The time will come to answer some critic(s), but  you'll have a track record of honesty and trust that negates the negativity. The better businesses always have more positive reviews than negative ones.  If your wondering what, if anything is being said about you or your business try a search of "garden centers" and your "zip code" to see what comes up. There might be a Yelp, or Google review of your business.  Is there anything being said about your place, good or bad? If not, why not? People are talking. Are you there, and are you listening?

Bringing Your Garden Business Into "The Now"

The plan is working! Slowly but surely we are bringing garden centers out of marketing's past and into the future with social media. Our group, Independent Garden Centers and Nurseries (IGC&N) is an informal venue where nursery professionals can meet and discuss. What I have noticed is often it's a forward thinking manager or employee who first joins. Kind of a "check it out for the boss" effect. Or it might be, "if I let you join will you quit bugging me about social media?"

So today there is a post in the group from a member who belongs to a large chain of well known  garden centers. She has just received a new smart phone form the owners! Why did the owners, who we're not huge fans of social media in the beginning relent? One of the reasons the owners gave was this persons work with our group, and social media. They are seeing results from her efforts!

To think that just being a active member of a group of like minded people could change the focus of a major garden business is exciting. It shows "ideas" and not "stuff" is where the action is. If you are looking for a way to bring your garden business into "the now" but are getting a little resistance from the powers to be, this might be one way.

If you are a employee or owner of a Independent Garden Center or Nursery ask to join here. You'll need a Facebook account, but that's easy to set up.  Maybe your boss will buy you a smart phone. Or perhaps you'll become so valuable to the company they can't see running it with out you. Either way it's a win for you and the business. The group is free to join.

The above picture is of  The Shakespeare Garden in Golden Gate Park. It's well hidden, just behind the California Academy of Sciences.

Still a big opportunity for "real" green businesses

Had no idea the hullabaloo that would arise after my Tweet of an article from Garden Center Magazine about the partnership between Scotts Miracle-Gro and The National Wildlife Federation and their "Be Out There" campaign. It illustrates well the the idea behind my last post, "You Can't Design a Marketing Campaign to Go Viral". It picked up a life of it's own because people feel passionate about the subject, and decided to share with their friends. Passion helps spread ideas.

I found this post from July of 2008 after searching my blog for the term, "greenwashing". The only thing I would change from that post is this sentence, "Blogs are becoming the the news source for the new millennium." To be relevant today it should say, "Social media is becoming the news source for the new millennium."

Here is my Twitter account if you would like to follow.

You can't design a marketing campaign to go viral

Why do marketing experts tell us that we should design our marketing to go viral? How do you design anything with the idea that people will spread the idea or product enough that it goes viral? You can’t. It’s up to the end-user to spread the word, and if the idea or product is worthy, it could go viral. Here is a video of Hula Hoop enthusiast that attached a small camera to the Hula Hoop. She thought it would be cool. What she didn't expect was how it would go viral in just a few days. 8000 views just yesterday, today almost 16,000 views. I doubt she started the project with the idea that it would be spread so quickly through the community of You Tube watchers.

Don’t design your marketing to go viral. Design your marketing to highlight the fantastic service, and products you offer, as well as helping the customer become more passionate about their gardening. Your customers will decide if it goes viral. There are some things you can do to promote the spreading of the word, but we will leave that for another day.

Check out the video. It's WOW! That's why it's spreading. What are you doing in your business that's WOW?