centers

The day your supplier sells direct to the customer

The day the vendor you have bought from for so many years starts selling direct to the public, what will you do? Don't think it will happen? Remember all those wholesale nurseries that promised to only sell to Independent Garden Centers. They are now selling to the box stores, and not looking back.

The problem for the box stores? As these vendors get squeezed on costs, shipping, and everything else by the chains they will become less profitable. The market for their garden products continues to shrink. The need for much of the stuff sold is diminishing as the public continues to turn away from much of ornamental gardening. Please don't mis-undestand. There will always be people looking for these products, but not in the quantities needed to maintain the status quo as it stands today.

Business these days need to cut out as many middle-men as possible to maintain and grow profits. Who is a middle man? Lot's of box stores, garden centers, re-wholesale operations, sales people, and more. If you don't manufacturer or grow the stuff yourself, your a middleman.  How can you stay viable in this environment? I hope to discuss some of the options here, but the first step is accept that businesses will very quickly realize that many wholesale operations will find dealing direct with the customer may be on way to stay viable.

The kids are all right

A fellow nurseryperson in Missouri posted this photo on her Facebook page. She came home to find some kids that live in the same building decided to construct an aquaponics system in the basement. According to many in our trade, the young just don’t garden like their parents and grandparents did. This has affected the bottom line of many garden centers and nurseries around the world with many going out of business.

If you owned a garden center and some people came in wanting to build an aquaponics system, could you help them? What if they asked about growing lettuce hydroponically? What if they wanted to grow lettuce in soil inside under T5 lights? Where do you send them if you don’t carry this stuff? Why?

Know Your Local Garden Pro

We had a new neighbor and customer come in yesterday all jazzed about growing their first vegetable garden. It seemed she was thankful to find someone to talk with about the local conditions. It seems that while The Internet has all the answers, it’s almost impossible to find the right answer for the right geographic location. You get info from all over the world, how do you narrow it down? Many if not most new gardeners would love to have someone local they can ask questions of. If you just moved to a new area, or are gardening for the first time the best advice you might receive is, “Know your local garden pro”

In some communities it might be the local Master Gardeners, garden club members, or neighbor that take on the role of "Garden Pro". In most places however it can, and should be the local well run garden center. They are the ones who deal day in and day out with the peculiarities and advantages of where you garden.  Here in the foothills and mountains of The Sierra we have folks all the time who see plants for sale way too early down in the Sacramento Valley, or our local box store. It falls to us, the "Local Garden Pro" to explain why they should wait to put those tomatoes in until May. Some don't like to hear that, and plant too early. After a year or two of disappointment, they finally realize we we're right.

We deal daily with younger people just starting out with their gardening. They have all the savvy and knowledge to look this stuff up on The Internet. I sense they are also looking for a trusted adviser to bounce ideas off. “Hey Trey, I just saw tomatoes for sale down in Folsom. Can we plant them here now?” The answer will save them time, money, and a huge amount of frustration. That’s where the locally owned garden center can really shine. What we said about The Internet is true in the neighborhood. Honesty and trust will, in the long run, trump the quick buck. The solution? Get to "know your local garden pro".

Up-cycling?

How are your up-cycling efforts going? Do you find much of your recycling efforts go towards down-cycling instead? Do you have any idea what either if those terms mean? Neither did I until yesterday. How many of us in the "green knowledge" fields do?

When often use terms that we're more appropriate to the past. Terms like "garden center", "nurseryman", or "recycling" are somewhat archaic. How many places that sell horticultural supplies are truly the "center" of most peoples gardening efforts anymore? 20 years ago there was only one place to buy horticultural supplies, the local garden center. Not today. The term "nurseryman" really doesn't describe what most people selling garden supplies in retail do these days.

I am wondering if semantics may be a larger impediment to the survival of the "local garden center"  than we think. Do the younger generations just entering into their love affair with greenery even know what we mean when we say, "garden center"? I don't know. It caught me, and a roomful of Sacramento "Master  Gardeners" (another outdated term?) by surprise when the term up-cycling was used last night.  None of us knew, until someone online looked it up for us.

Words are powerful symbols. Maybe it's time to be more imaginative, and update our terminology to reflect the world we live in today? I am not suggesting we rush into making any huge changes yet. We should however open our minds to the idea that how we describe ourselves  or our offerings, may not relate in tomorrows world.

Garden Centres Having Trouble in Britain?

Those of us in the garden center trades have been told for years that we needed to look to Great Britain for the future of  garden retail.  We we're told that the British, with their love of all things gardening somehow had unlocked the secrets to gardening retail.

All is not well with garden retail in Britain. In Garden Center Magazines,  "Reflections from across the pond" author Ian Baldwin say's, "British operators seem to have put gardening 'on hold...'" WHAT!?! The British nurseryman putting gardening on hold? Yes, it seems the British have the same issues we are dealing with here in many parts of North America. According to Ian, who visits Europe regularly as part of his consultation business, "many places had a tired look from the front of the 'Car Park.' Some outdoor sales areas had simply been allowed to go backwards without even a screen or fence to hide them. Only one or two centers had continued the creative standards of merchandising, POP (point of purchase) and even cleanliness in the plant areas that we took for granted in the past 20 years."

This is a profound change!  Nothing could stop the motivated British gardener from pursuing their craft, or so we believed. In addition The British have their own box stores. Ian say's, "many stores we saw on our yearly tours were no longer owned by the original family, having been acquired by small chains of investment companies or, in one case, by Tesco, the U.K.’s biggest retailer. "

In "Finding Mr. Flowerdew?"  written in 2006, I quoted Sir Roy Strong, historian and former longtime director of the Victoria and Albert Museum. Sir Roy said, "Gardening is one of the few things holding British society together". If that is the case it sounds like British society is going through much the same angst our own society is experiencing.

In October 2007 I wrote, "This can be a lonely profession".  I said, "we read the trade magazines, listen to the consultants, and go to the trade shows which only confuse us more. People only want flowers in color, they don’t want to garden themselves (DIFM), drop the Latin Names (we’re told the consumer just doesn't care), put a coffee shop in, basically just try to make gardening as work free and instant as possible. " Glad we didn't follow that advice.

In the same 2006 article mentioned above the nucleus for our current garden center groups was formulated. I said, "the solution is communication within the individual garden centers. I enjoy reading other nursery peoples experiences with these important subjects. Since we are generally separated by distance, the idea of talking to the 'competitor' changes to talking with a fellow nursery person. There seems to be a freer exchange of information and experiences."

The post continues, "I would like to hear from more of you in the trade. Many of us are like Teresa who says, 'This article has finally gotten me to step out of my silent reader status' and comment. I think many of us don’t speak up because we are afraid of rocking the boat. We’ll its time for the boat rocking to commence. We independents must speak up to the wholesale concerns that supply our plants, we need to speak up to the large retailers that continue to dumb down gardening and attempt to convince people that gardening is problem free (two year guarantee?)."

That was the catalyst to starting my LinkedIn group, "Garden Centers, Nurseries, and New Media", which as of today has over 2800 members (anyone with an interest in gardening businesses can join). Our Facebook Group, Independent Garden Centers and Nurseries has over 355 of the most forward thinking nursery people as members (you should be there!). Finally, our newest group, Retail Independent Garden Centers, Vendors, and Media now has 180 members. Did I mention we have members from across the pond now, too? In our interconnected world we are more alike, than different. We can all learn from each other.

Social Media Amplifies the Meow!

I'm mad, and I'm not going to take it! When you take on social media as part of your marketing efforts you are attempting to connect with your customers, and potential customers.  Once you make that social media connection people may respond to you, often  in way's you didn't expect.

Earl May Nursery & Garden Center is having a lesson in how social media works. As you may have read here yesterday Earl May Nursery recently banned cats from it premisses. The cat's which had been at the nursery for awhile performing the job of rodent control and customer greeters we're fired recently. The human employee who worked there complained and  started a campaign to get the cats back. He was then fired.

Now Earl May's Facebook Page has turned negative as customers, and maybe ex-customers vent. One commenter say's, "It's just plain wrong what you did to the employee who defended the cats. I will make sure all of my friends and family learn of this and never spend another dollar in your stores." Ouch!

This will be a great lesson for those of you involved in, or thinking about becoming involved in social media. Just remember, you social media efforts will reflect your companies ethos, good or bad. There might be good reasons why Earl May fired the cats, as one commenter at this blog points out. The problem is the damage was done. What's worse? Cats apparently have Facebook pages now, and they are not happy.  "The cats out of the bag", so to speak.

No Cats Allowed at The Earl May Nurseries

It seems the Earl May Nursery and Garden Center recently banned cats from it's stores. According to The WCF Courier "Steve and Ginny, it's fair to say, love their jobs. Each day they (the cats) greet customers out in the parking lot, escort them inside and are available to anyone. Each night, they rid the store of furry burglars --- mostly mice and chipmunks --- who try to steal the bird seed and corn. Both have been at their jobs longer than most of the other employees at Earl May Nursery and Garden Center in Cedar Falls --- especially Steve, who has been at the store for eight years."

Now it seems the employee who complained about the cats being fired has himself been fired! Again, according to The WCF Courier, "In speaking up for the two feline employees he worked with at Earl May Nursery and Garden Center, Rich Congdon hoped to keep them both on the job. Instead, his job might now be severed, too. The latter came after the Courier, and later several regional and national newspapers, ran his story last week after a corporate memo forbidding cats on store premises all but assured that cats Steve, 8, and Ginny, 4, would no longer be allowed to live and 'work' at the Cedar Falls store they've lived at for years." In addition according to the Courier, "Employees, not the company, pay for the cats' upkeep, and both regularly greet customers and rid the garden center of pests, Congdon told the Courier."

The story has now made it to The Chicago Tribune.  What do you think of this move by Earl May Nurseries?

Bringing Your Garden Business Into "The Now"

The plan is working! Slowly but surely we are bringing garden centers out of marketing's past and into the future with social media. Our group, Independent Garden Centers and Nurseries (IGC&N) is an informal venue where nursery professionals can meet and discuss. What I have noticed is often it's a forward thinking manager or employee who first joins. Kind of a "check it out for the boss" effect. Or it might be, "if I let you join will you quit bugging me about social media?"

So today there is a post in the group from a member who belongs to a large chain of well known  garden centers. She has just received a new smart phone form the owners! Why did the owners, who we're not huge fans of social media in the beginning relent? One of the reasons the owners gave was this persons work with our group, and social media. They are seeing results from her efforts!

To think that just being a active member of a group of like minded people could change the focus of a major garden business is exciting. It shows "ideas" and not "stuff" is where the action is. If you are looking for a way to bring your garden business into "the now" but are getting a little resistance from the powers to be, this might be one way.

If you are a employee or owner of a Independent Garden Center or Nursery ask to join here. You'll need a Facebook account, but that's easy to set up.  Maybe your boss will buy you a smart phone. Or perhaps you'll become so valuable to the company they can't see running it with out you. Either way it's a win for you and the business. The group is free to join.

The above picture is of  The Shakespeare Garden in Golden Gate Park. It's well hidden, just behind the California Academy of Sciences.

Social Media Workshop for Garden Professionals

This February 8th I'll be holding a workshop on "Social Media is the New Village Square-Where Do You Fit In?". The workshop is held at The Pro-Green Expo in Denver, Colorado. We will discuss the use of social media in your marketing. Most importantly we discuss how to get your customers to spread the word of your wonderfulness. That's really the key to social media, make or do something wonderful and give your customers a method to spread the word.

This is the latest is a series of workshops and talks I have been holding for the trade. If your interested in having me put on a workshop, talk at your event, or train you or your staff on how to use the available social media platforms, contact me.

Build your brand!

There seems to be a lot of talk these days about the branding of plants.  The following was a post I wrote in 2006 about building your own brand first. I think it still applies, and maybe even more so these days.  Some of the links on the old post don't work. "Carol made a comment at my last post on Scott's.  She said 'Well, I guess Scott's must still think the independents are worth partnering with, still viable in the marketplace, still worthy of attention, so maybe that is good news?'

Yes, it is good news. We have never thought that independent nurseries were going to go away. We believe that the number of independent nurseries will fall, but the remaining ones should be better able to differentiate themselves from "The Boxes", and better follow their own "independent streak".

It"s that independent streak that needs to be nourished. It's so easy to fall into the trap of trying to please all the potential customers out there. A couple of people ask about Miracle-gro or Scott's Turf Builder and most garden centers will carry them to keep those people from shopping elsewhere. Don't want to loose a sale. Scott's wants to saturate the gardening public with its products like Nike does with sports. Chains, boxes, independents, or hardware stores, they all carry the stuff. It's a smart business move, and the reason Scott's is such a powerful brand.

What we would like to see is true independence. There are plenty of products out there that do as good or better job than Scott's. Find those and give people a choice. While 70% of the gardening public will always shop the big brands the other 30% would love to try something different, for a variety of reasons. We are an independent, not a chain store. Why carry chain store products?

We don't carry much that you will find in a box store. Most of my plants, fertilizer, soil amendments, and garden accessories won't be found in box stores. My suppliers have made a conscious effort to stick by the independents and we support them. They do not try to sell to both independents and chains. It's hard to please both kinds of customers. Maybe Scott's will pull it off, but I just don't know.

Large brands like Scott's, Hines, Bayer, and others belong in large brands like Home Depot, Lowe's, K-mart, and Wall Mart. They are for the 70% of the gardening public that will not be your best independent nursery customer. Focus on the 30% that are looking for something different. Having Scott's products on your shelf won't help in branding your small nursery.

Scott's products are not bad. They are better than many others being sold, and it shows in Scott's growth. We just feel that if you're going to travel the independent garden center route you ought to quickly differentiate yourself in the marketplace, and carrying what everyone else has won't do it."

A place for growers and vendors of IGC's

Are you a grower or vendor who is interested in meeting with retail garden centers, as well as garden media? We have a group for you.  In a not sales oriented site, but a place where we can work together to build a stronger relationship.  It's like a giant Rolodex (remember those?) of all the important people in the trade. Of course you can do business away from the site, but it's refreshing to be able to throw out questions, and get answers you wouldn't have elsewhere.

If your a vendor, grower, or in garden media (garden bloggers included) our Facebook site "Retail Independent Garden Centers, Vendors, and Media" is the place for you.  Join here.

A game changing trend

With all the talk about how to use social media one trend has emerged that has the potential to change the garden center trade more than any other. It's not the use of social media by the garden center as a tactic in their marketing efforts. It's the use of social media as a business to business tool.

This instant communication between garden centers has the potential to completely disrupt the way things are currently done.  Most recently The Dig, Drop, and Done campaign was "dropped" on us by the the Royal Trade Association for Nursery Stock and Flower Bulbs headquartered in Amsterdam, Netherlands. This 1.9 million dollar effort was designed by a PR Media company to promote the use of bulbs in the  garden. In the past it would have rolled out with great fanfare and never received any critical feedback from garden centers or nurseries. This time it was rolled out, and immediately critiqued by the trade.

This posses great problems for businesses that have in the past played the role of  "information gate keepers". What happens when the gates have been thrown open? Suddenly ideas that in the past would have been rubber stamped "approved" are put under a critical microscope. Money that once would have been thrown at advertising campaigns is now questioned. Companies that operated in  less than desirable ways are now exposed for all to see. Treat one customer poorly and all your other customers find out. The reveres is true. Treat your customers great and the next thing you know, others want your services.

This is exciting, as it has the potential to create marketing campaigns that actually work, since they have been designed by the very people they will most affect.  Is that wholesale company treating you differently than it's other customers? Now you can find out from your fellow nursery people. What do you think of selling plants online? Ask, and next thing you know your hearing from people who have been selling plants online and know the ins and outs. Is that gross margin on Christmas trees inline with the rest of the trade? QR codes really that big a deal? "We're all bombarded with being 'green' and 'sustainable'. How are you responding in your business practices? What education do you offer your customers/staff/suppliers?" Within two days 25 responses from fellow business people.

Get on the one trend that has the most potential to really change your business. It's the use of social media between like minded businesses. It's also a great training ground for your forays into customer based social media.  The only place for this type of interaction is here. It's on Facebook, and it is The Independent Garden Center and Nurseries (IGCN) page. You need to be an owner or employee of a Independent Garden Center or Nursery. Ask to join and usually within a couple of days your in. IGCN Group.

Don't Support Your Local Bookstore (or garden center)

I often feel like garden centers are up against much of the same issues as book stores. Having grown up in smaller, indie bookstores (that's all there once was), I find this post, "Don't support Your Local Bookseller" at Slate interesting.  Could the same things be said about your local garden center? How would you respond to a post titled, "Don't Support Your local Garden Center"? Interesting reading with one commenter saying that, "indie bookstores are like indie record stores (or indie garden centers)— they’re either great, or lousy, without much in-between. When the staff is composed of hipsters (experts) who look down on customers, they’re lousy". What say you?

Wanted: "Change Agents"

Are your in the garden center business? Are you interested in becoming involved with other "change agents" in our trade? Do you find some organizations to "top-heavy" with no real interaction amongst the members? I do, and have found the solution. It's the most active garden business page I have found on Facebook, Independent Garden Centers & Nurseries. To join you need to be working at, or own a retail garden center or nursery. The size of the nursery is not important, but rather the size of your ideas that matters. You'll get more information, in a quicker format than any other place, or event. No top down hierarchy to water things down. No advertising. No mass merchants. No vendors. No wholesale growers. Cost? Your time. Results, usually within minutes. We are now an international group with members from Europe joining in.

Just yesterday someone in our group asked, "How are Christmas Tree Sales so far?". This morning there are 22 comments. Real time results. Another member the day before asks, "Have any of you relocated your business from an out of the way location to a better location?" 16 comments by the end of the day. Again, nowhere is there this kind of interaction in our trade on any other trade media page.

Why do we get results? The people on the page WANT to be there. It's not about "being a member", but rather seeing results. Many of our members have mentioned how the ideas that have been discussed on the page, when implemented have produced positive outcomes.

If you feel like your just not getting the results you would like from your current efforts, join us and make a difference. Go to our Facebook Page, ask to join, and be patient. It takes three days to be accepted, but it's worth the wait. You'll be amongst others who see things a little differently than the mainstream.

The Last Black Friday?

Black Friday has come and gone and now retailers are yelling for joy. According to reports Black Friday sales we're up 6.6% from last year. It's a success! But wait, all is not good, "some of the biggest and most rapidly growing components of retailing include segments that we don't really think of as shopping. The biggest retail sector is cars and car parts, which account for about 18 percent of the total; they're up 10.1 percent so far this year. Food and beverage stores — i.e. groceries—constitute about 13.2 percent of sales, and they're up 5.6 percent through the first ten months. Gasoline stations alone account for 11.7 percent of total sales, and their sales are up 19 percent so far in 2011, thanks to higher gas prices. Food service and drinking places account for 10.7 percent of total sales." Inflation rears it's head.

I think this Black Friday may be a watershed moment. Brick and Mortar business, which the day was devised for continue to suffer. How can you sustain a business when your giving away stuff for what you paid for it? A $400 TV for $199 doesn't leave much profit, if any to run on. More and more people are shopping online where the threat of being pepper sprayed while shopping is diminished. The violence we see on TV will cause people to avoid the whole day at the mall, and instead shop from home.

I find Black Friday the antithesis of what the season is suppose to be. Christmas, and the assorted holidays are now just dates on the calendar for many people. A time to spend, spend, spend. It's going to be coming to halt real soon. While anything can happen, I feel we are headed into an era of continued store closings. There are just too many retail stores for the need. It's happening in the nursery business, and many other businesses.

Garden centers and nurseries would be wise to position themselves as the antithesis of Black Friday. Places that calm the nerves, inspire the mind, and provide a locally produced product that increases in value over time.