Time to rethink your guarantee policy, and fast

Right on the heals my post about customers rating your business on the internet, we see what one N.Y. Businesses decided to do when they received a bad review from a customer on Amazon. They bribed him to take it down! Here is the story. Talk about digging an even deeper hole. The web never forgets. In addition what could have been solved much easier has now ballooned into a disaster for the company. Why? Because I got this story through Boing-Boing the most popular blog in the world. Now everybody knows. This kind of stuff makes should you want to re-consider your return policy. Next time that customer comes in with a dead plant return or complaint what are you going to do?